Frequently Asked Questions
Engels Jewelry Company offers six and twelve month interest free financing through Synchrony! This allows you to get that engagement ring, diamond bracelet, gemstone ring, luxury watch… whatever it may be NOW and pay for it later – INTEREST FREE!
For more information or to apply for financing, please visit our application page:
Synchrony Financing Options
We offer a ten (10) day return policy on all estate and sterling silver collection items; items must be in original condition. Payment will be refunded in the same currency format that was used at purchase (i.e. cash/card/check).
NO RETURNS on Custom Designed Jewelry or Special Order Items.
Two (2) day return policy on pre-owned watches, purses and handbags.
Find out more here: Returns & Exchanges
We offer a LIFETIME WARRANTY on all custom designed rings & jewelry pieces!
While our lifetime warranty does not cover the cost of the main stone if it goes missing, it does include rhodium plating, prong re-tipping, and lose or missing side stones.
One (1) year warranty on estate collection and all repaired items.
Find out more here: Warranty
We offer FREE SHIPPING an all items over $2,500, all other items will be charged a FLAT $5 shipping and handling fee. All items under $2500 will be shipped USPS flat rate mail. Items over $2500 will be shipped USPS priority overnight delivery.
Just refer a friend and or family member to buy their diamond engagement ring from Engels Jewelry Company and we will send both of you a $100 Engels Jewelry Co. gift card!
Find out more here: Referrals
Your fine jewelry pieces are both financial and emotional investments. Caring for your diamond, gemstone and pearl jewelry will not only keep them looking great, but will ensure that they will last for generations to come.
We provide helpful instructions on jewelry cleaning & care here: Cleaning Your Jewelry
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